Financial Policies

Cancellation & Rescheduling Policy

Simhananda Healing Arts requires 24 hours notice for all appointment cancellations and rescheduling requests. 

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• Appointments canceled less than 24 hours in advance, as well as no-show appointments, will be charged the full fee of the appointment. This policy applies to all appointments for both new and existing patients.

• Cancellation fees will not be waived for cancellations within 24 hours of the appointment time due to COVID-19 exposure, quarantine, or diagnosis, or other colds, flus, or illnesses. Additionally, no exemptions will be made for pain or general malaise, as the modalities we offer support wellbeing, health improvement, and pain reduction.

• Cancellation fees will also not be waived for work-related meetings, changes in childcare, or other schedule changes.

• Appointments are considered canceled and forfeited 15 minutes after the appointment time without advance notice.

• Exceptions may be made for medical and family emergencies, as well as on days where there are school closures.

 

Your appointment time is reserved for you, and our team works hard to prepare for your appointments and provide high-quality care. We ask that you prepare for your appointments by contacting us well in advance if you need to make adjustments to your bookings.

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When you schedule an appointment with us, you are actively agreeing to our policy and acknowledging that if you cancel or no-show within 24 hours, you will be charged the full fee.

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Our cancellation policy is in place to value the time and guarantee the income of our providers, and is non-negotiable. This policy ensures mutual respect for our practitioners and patients. Thank you for understanding and complying with our policy

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Payment is due at time of service. Forms of payment accepted include: Venmo, Zelle, Cash, checks, debit and credit cards. There will be a $20 fee for any returned checks.

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Insurance

Simhananda Healing Arts is not in-network with any health insurance companies, and we do not bill insurance (health insurance, auto, or worker’s comp) for services provided. If your insurance company covers acupuncture services, we are happy to provide you with a receipt (superbill) for you to submit to your insurance company for possible reimbursement.

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All services provided that will be submitted for out-of-network health insurance reimbursement with a superbill must be charged at the full and regular appointment fee. Superbills are not available for reduced rate, package rate, or discounted services if being submitted to health insurance.